We want you to experience RUTAM with complete confidence. If for any reason you are not fully satisfied, we’ll make it right — because your trust means everything to us.
All returns must be authorized in advance and comply with the terms below.
2. ELIGIBLE RETURNS – UNOPENED PRODUCTS
We gladly accept returns of unopened products within 30 days of delivery, if all of the following conditions are met:
Product packaging and seals remain completely intact
No evidence of opening, use, or tampering
Product returned in original condition with all inserts and components
Refunds are processed within 5–7 business days after inspection. Original shipping charges are non-refundable unless the return is due to our error.
3. NON-RETURNABLE ITEMS – OPENED PRODUCTS
Due to FDA and state hygiene regulations, opened or used cosmetic products cannot be returned or refunded, except where the product is:
Defective upon arrival (manufacturing defect or contamination)
Damaged during shipment
Incorrect item received
This policy ensures the safety and integrity of all RUTAM customers.
4. DEFECTIVE OR DAMAGED PRODUCTS
If your product arrives defective, damaged, or incorrect, please report it within 7 days of delivery by emailing 📩 hello@rutam.store with:
Order number
Product name
Clear photos showing the issue
A short description of the problem
Once approved, you’ll receive a prepaid return label via email and instructions for returning the item. Replacements are shipped free of charge with priority processing.
5. RETURN PROCESS
Step 1 – Request Authorization Email hello@rutam.store within 30 days of delivery to request a return. Use the subject line:
“Return Request – Order #[Your Order Number]”
Include your order number and the reason for return. Unauthorized returns will not be accepted.
Step 2 – Receive Return Label Once approved, you will receive a Return Authorization (RMA) and a shipping label by email. Please do not ship any items before receiving your RMA.
Step 3 – Ship the Product Print the provided label, pack your items securely, and ship using the instructions in your email. Our return facility address is not public and is shared only upon approval.
Step 4 – Inspection & Refund Returns are inspected within 3–5 business days after arrival. Refunds are issued within 5–7 business days to the original payment method.
6. RETURN SHIPPING COSTS
Return Type
Shipping Responsibility
Unopened Product (First-time Customer)
Free Return Shipping
Unopened Product (Repeat Customer)
Customer pays return shipping
Defective / Damaged / Wrong Item
RUTAM provides prepaid label
For security reasons, return labels are issued via email only, and the return address is not displayed publicly.
7. EXCHANGE OPTIONS
For defective or damaged products, we’ll send a replacement product free of charge, including expedited shipping.
If you prefer, you may request a full refund or store credit with a 10% bonus value.
8. REFUND TIMELINE
Refunds are processed within 5–7 business days after inspection and are issued to your original payment method. Please note that your financial institution may require additional time to post the credit.
9. QUALITY SATISFACTION COMMITMENT
While opened products cannot be returned unless defective, we stand firmly behind the quality of our formulas.
If you experience any issues or dissatisfaction, email hello@rutam.store — our care team will provide:
Usage guidance and application support
Product exchange or partial store credit where appropriate
Personalized consultation with our specialists
Your satisfaction defines our success.
10. RETURN REJECTIONS
Returns will be rejected if:
Product was opened (except defective claims)
Product shows signs of use or tampering
Return not authorized via RMA
Product received after the 30-day window
Product purchased from unauthorized resellers
Unauthorized or rejected returns will not be refunded and may be returned to sender or safely disposed of.
11. SHIPPING FEE POLICY
Original shipping fees are non-refundable unless the return is due to our error (defective, damaged, or wrong item shipped).
12. INTERNATIONAL ORDERS
International customers are welcome to shop with us. Please note that international return shipping costs are the responsibility of the customer, except in cases of defective or damaged products caused by our error.
13. CANCELLATIONS (INCLUDING PRE-ORDERS)
Pre-orders may be cancelled at any time before payment is processed at no charge. Once shipped, the standard return policy applies.
14. SUMMARY PROMISE
Your first return is always free. Every RUTAM product is backed by our 30-day satisfaction guarantee. We take care of your first return because we believe you’ll love your RUTAM experience.
I am very surprised on how quickly you see the results with this serum , first time used and my hair is incredibly soft, my end feel healthy, and my scalp feel so clean that last a whole week and I worked out most every days! I will highly recommend this serum, it’s a must on your hair care routine.
The serum absorbed instantly —
no residue on my hands, no heavy coating left on my hair.
It just disappeared in the best way.
After 2–3 days,
I started feeling this subtle but clear strength and bounce in my hair.
Amazing product for volume and lift! My hair is full of volume and so soft after using this thoughtfully designed hair product. Thank you for a product that actually works!
Rutam No8 is an amazing product! I was able to use no detangler product because this was all I needed! It takes such a small amount to provide conditioning and repair. The product is so lightweight. It leaves no waxy feeling, like some products do. My hair is so soft from using this serum and it even has SPF in it! Perfect for boat days!
